Returns Policy

We make every effort to check items before dispatch. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to you damaged or faulty, PittanWorld©  will make every effort to resolve the matter fast and in accordance with the terms and conditions.  Due to the health and safety reasons, we do not accept returns of earrings, unless they are unopened, in original packaging and have never been used.

1. Item(s) damaged/ faulty on receipt.
Please inform us of any damages/ missing items/ faulty items within 2 business days from the receipt of your order. If an item is damaged on receipt, please contact us via the online contact form to report the issue. Please quote your  item  name and code of the damaged item.

In most cases:

We will request for a photograph of the item to be emailed to us (including the item code and the invoice number).

We will not ask for the item(s) to be returned. We will credit the account for the value of the damaged item(s).

On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/ size of the return.
Please note: credit, rather than refund or replacement will be offered for damaged/ faulty items. The credit will be in the form of a discount voucher for the value of the item.

2. Items missing from order.

If an item is missing from your order and it is not marked as ‘out of stock’ on your invoice, please contact us via the online contact form stating your invoice number and the item code. Please make sure you report missing items within 3 business days from the delivery date of your order. We will credit the account for the value of the missing item(s). Please note: credit, rather than refund or replacement will be offered for missing items. We do not, as a rule, send out credit notes. The credit will be in the form of a discount voucher for the value of the item.

3. Items sent in error by PittanWorld© 

If you have received any items you have not ordered, please inform us of this as soon as possible. In most cases we will be able to arrange a collection for the items. If you have been charged for the items sent in error by us, we will process a refund for the goods.

4. Items ordered in error by the Buyer

If you have ordered incorrect item(s) or too many items, please contact us to report this within 2 working days of the delivery date of your order. Please always quote your invoice number, the item code and quantity of the items you wish to return.
Once this is reported, we will send you a Returns Form to fill in and include with the returned items. Please note, we will not be able to credit the return postage for items ordered incorrectly or in error.
If the return is large, we can offer to book a collection for it for a fee of £7.50 for UK mainland.
On receipt and inspection of the returned goods we will issue a credit to your Ancient Wisdom account. The original delivery cost will be deducted from the credit account.

5. Out Of Stock Items   

We try to keep our website as up-to-date as possible.
If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 2-7 business days.

If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order.
We will be contacting buyers via the telephone so please make sure you provide us with a current telephone number.

If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave us a message in the ‘special instructions’ box, or via our contact us system.
A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.
 

We will treat every case on an individual basis and offer appropriate refund vouchers as stated above. We would like to stress that we believe in a win-win situation and will do our best to act fairly.

 

Thank you

PittanWorld©